Frequently asked questions
Quick answers about stays, rooms, amenities, weddings, and getting to Las Terrazas Resort in Belize.
We recommend booking 9 to 12 months in advance, especially for peak season (December through April). Elopements and intimate ceremonies can often be arranged with shorter lead times.
Our residences have full kitchens, and we can arrange cribs, high chairs, and pack-and-plays on request. The private beach has calm, shallow water that's ideal for younger swimmers, and the main pool has a gradual entry. Let us know your kids' ages when you book and we'll have everything ready.
Every residence includes a full kitchen or kitchenette with essentials for daily cooking, plus easy access to on-site dining if you prefer not to cook.
Yes. Our team can coordinate flights, water taxi guidance, and transfer arrangements to make arrival smooth.
The reef is minutes away by boat. Island activities are a short golf cart ride. Mainland tours are typically full-day trips and include transfers and ground transport.
Yes, our team can assist with booking snorkeling, diving, fishing, mainland excursions, and other experiences based on availability and weather.
Breakfast is not automatically included, but you can add it during booking or purchase on-site. Every residence has a full kitchen if you prefer to prepare your own.
We work with experienced local operators and guides. Certifications vary by activity (for example, diving). Ask us about a specific tour and we will confirm details.
Yes. Our residences have full kitchens, and the calm private beach is perfect for kids. We offer family experiences like snorkeling and beach games.
Yes. We can guide you on the best transfer option from BZE to San Pedro and help coordinate local flight or water taxi logistics.
We typically respond within one business day. For fastest help, call our reservations line directly.
Yes. Use the callback option on the contact page and share your preferred time window.
San Pedro town is about 3.5 miles south, a 20-minute golf cart ride or water taxi. The resort can arrange golf cart rental for island exploring, or the concierge can book taxis. Secret Beach is a 15-minute drive north.
Bring closed-toe shoes, lightweight clothes, water, sunscreen, and bug spray. For caves, expect to get wet and wear secure footwear.
The 70-foot infinity pool is the centerpiece of the resort. It\'s large enough for laps, surrounded by lounge chairs and private cabanas, with Jugo Poolside Bar for drinks and fresh juices. Open from sunrise to sunset.
Check-in is at 3:00 PM and check-out is at 11:00 AM.
We do not allow pets at this time, with the exception of service animals. Please contact us if you have specific needs.
Group pricing depends on the experience and operator. Send your group size and preferred dates and we will share the best available options.
The best weather is usually from late November to April, with sunny days and lower humidity. Green season (May to October) brings warmer weather and occasional rain, but also fewer crowds.
Belize has brief tropical showers that typically pass quickly. Your wedding coordinator will have a backup plan ready, including covered areas at O Restaurant and the Rooftop Sky Lounge. Many couples find that a short rain shower makes for dramatic, memorable photos.
(Non-refundable)
This rate is fully prepaid at the time of booking and is non-refundable. Date changes and cancellations are not available once confirmed. Includes our Best Price Guarantee: if you find a lower rate for the same room and dates on any other website before check-in, we will refund the difference.
Flexible Rate (Refundable)
A deposit is collected at booking. Cancel at no cost up to 30 days before your arrival for a full refund to the original payment method within 5 to 10 business days. After the deadline, your deposit becomes non-refundable. The remaining balance is charged at check-in.
This rate is fully prepaid at the time of booking and is non-refundable. Date changes and cancellations are not available once confirmed. Includes our Best Price Guarantee: if you find a lower rate for the same room and dates on any other website before check-in, we will refund the difference.
Flexible Rate (Refundable)
A deposit is collected at booking. Cancel at no cost up to 30 days before your arrival for a full refund to the original payment method within 5 to 10 business days. After the deadline, your deposit becomes non-refundable. The remaining balance is charged at check-in.
Add experiences to your room booking during checkout, or contact us directly. We recommend booking popular full-day tours at least a week in advance.
Included with your stay: kayaks, paddleboards, Hobie Cats, aqua bikes, fishing rods, bicycles, WiFi, daily bottled water, daily housekeeping, and beach and pool facilities. Extra charge: spa treatments, dining, golf cart rental, airport transfers, and guided tours and excursions.
Please include your travel dates, number of guests, preferred room type, and any special requests so our team can reply with accurate options faster.
For first-timers, we usually recommend Hol Chan & Shark Ray Alley for an easy, iconic reef day. If you want a mainland adventure, cave tubing is a great first choice.
For weddings and events, select "Weddings & Events" in the contact form so the request is routed properly. For room bookings and travel details, choose "Reservations" or call us directly.
Reservations at the refundable rate can be cancelled with a full refund up to 31 days before arrival. Within 31 days, the reservation is non-refundable. We strongly recommend purchasing travel insurance to protect your investment. To make changes, contact us directly.
The Belize Barrier Reef is just offshore from Ambergris Caye, and many reef snorkeling and diving sites are reachable in a short boat ride.
Yes. Fly into Belize City (BZE), then take a 20-minute domestic flight to San Pedro. Our driver meets you at the airstrip and brings you to the marina, where a private boat takes you to the resort in about 10 minutes. Add transfers during booking or contact the concierge.
Select "Weddings & Events" in the contact form so your request is routed to the appropriate planning team.